Privacy Policy

1. Information We Collect

We may collect the following categories of information.

Personal and Contact Information

We may collect information you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Information submitted through a contact, inquiry, quote, or order form
• Details about a custom product request
• Customer service communications
• Communication preferences
• Any other information you choose to provide

Order and Payment Information

When you place an order or request a product or service, we may collect information related to your purchase, including:

• Products or services ordered
• Order amount
• Billing and shipping information
• Payment status
• Transaction and order history
• Delivery or fulfillment details
• Customization requests
• Customer notes or special instructions

Payments may be processed through a third-party payment processor. Payment providers may collect and process your payment card, banking, or other financial information according to their own privacy policies, terms, and security practices.

Ginger’s Craft Corner may not directly store complete payment card information when payment processing is handled by a third-party provider.

Automated SMS and Telephone Information

When you provide your telephone number and consent to communications, we may collect and maintain:

• Your telephone number
• The date and time consent was provided
• The website form, page, or other source through which consent was provided
• The consent language displayed at the time of submission
• SMS delivery and response information
• Call dates, times, durations, and outcomes
• Opt-in and opt-out requests
• Customer service notes
• Call recordings or transcripts, when permitted by applicable law
• Information provided during a telephone conversation
• Records necessary to document and honor your communication preferences

Our communications may use automated SMS technology, automated dialing technology, artificial intelligence, an artificial voice, or an AI-generated voice.

Website, Analytics, and Cookie Information

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Links or website features used
• General geographic information
• Cookie identifiers
• Analytics identifiers
• Website session and performance information

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, identify technical problems, and measure how visitors interact with the website.

You may adjust your browser settings to block, limit, or delete cookies. Some website features may not function properly if cookies are disabled.

2. How We Use Information

We may use collected information to:

• Respond to questions, inquiries, and custom product requests
• Prepare quotes
• Process orders and payments
• Create and personalize products
• Fulfill, ship, and deliver orders
• Send order confirmations
• Send shipping, pickup, and delivery updates
• Provide customer service
• Schedule or confirm appointments
• Communicate about requested products or services
• Send automated transactional SMS messages
• Place automated or AI-assisted telephone calls when consent has been provided
• Maintain records of communication consent
• Process and honor opt-out requests
• Manage customer relationships
• Prevent fraud, misuse, and unauthorized transactions
• Operate, maintain, secure, and improve our website
• Analyze website traffic and usage
• Troubleshoot technical issues
• Maintain accounting, tax, and business records
• Comply with applicable laws and legal obligations
• Protect our rights, property, customers, and business

3. Automated SMS Messages and AI-Assisted Calls

When you provide your telephone number and affirmatively consent, JGRobo Marketing, Inc. d/b/a Ginger’s Craft Corner may contact you through automated SMS text messages or telephone calls made using automated technology, artificial intelligence, an artificial voice, or an AI-generated voice.

These communications may concern:

• Questions or inquiries you submitted
• Custom product requests
• Appointment reminders
• Order confirmations
• Payment notifications
• Account notifications
• Shipping updates
• Delivery or pickup updates
• Customer service follow-ups
• Requested products or services
• Other transactional communications related to your relationship with Ginger’s Craft Corner

Message and call frequency may vary. Message and data rates may apply.

You may opt out of automated SMS text messages at any time by replying STOP. You may reply HELP for assistance.

You may ask us during a telephone call to stop future automated or AI-assisted calls. You may also contact us at 800-959-0182 to revoke your consent or update your communication preferences.

Consent to receive automated SMS messages, automated telephone calls, artificial-voice calls, or AI-assisted calls is not a condition of purchasing any product or service.

We do not sell, rent, or share mobile telephone numbers, SMS consent records, or automated calling consent records with third parties or affiliates for their independent marketing or promotional purposes.

We may share limited information with service providers that help us deliver messages, place calls, maintain consent records, provide customer support, host our website, store data, or comply with applicable law.

Opting out of automated communications does not prevent us from contacting you through non-automated means when reasonably necessary to complete an existing order, respond to your request, address a customer service matter, prevent fraud, or comply with the law.

4. How We Disclose Information

Service Providers

We may provide information to vendors and service providers that perform services on our behalf, including:

• Website hosting and maintenance
• Website analytics
• Payment processing
• Order fulfillment
• Shipping and delivery
• Email delivery
• SMS messaging
• Telephone services
• Artificial intelligence calling services
• Customer relationship management
• Data storage
• Fraud prevention
• Technical support
• Accounting or business administration

These providers may access information only as reasonably necessary to perform services for us, comply with the law, or fulfill their contractual obligations.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to a government or regulatory request
• Protect the rights, safety, and property of JGRobo Marketing, Inc., Ginger’s Craft Corner, our customers, or others
• Investigate fraud, abuse, security incidents, or unlawful activity
• Enforce our agreements, policies, or legal rights
• Prevent harm or financial loss

Business Changes

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction involving JGRobo Marketing, Inc. or Ginger’s Craft Corner.

Any successor or acquiring entity may continue to use information in accordance with applicable law and the privacy commitments in effect at the time of the transaction.

5. Sale of Personal Information

JGRobo Marketing, Inc. d/b/a Ginger’s Craft Corner does not sell or rent personal information for monetary compensation.

We do not sell or share mobile telephone numbers, SMS consent information, or automated calling consent records for third-party marketing purposes.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Process and fulfill orders
• Provide requested products and services
• Maintain transaction and business records
• Document communication consent
• Honor opt-out requests
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet tax, accounting, legal, and regulatory requirements
• Protect our business and customers

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

We may retain suppression, unsubscribe, and opt-out records for an extended period so that we can continue honoring your communication preferences.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

However, no website, electronic transmission, telephone system, data-storage system, or security process can be guaranteed to be completely secure.

You should use caution when transmitting sensitive information electronically and avoid sending confidential payment or financial information through unsecured forms or communications.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Restrict or object to certain uses of your information
• Provide a portable copy of certain information
• Honor an opt-out from automated communications
• Explain the categories of information we collect and disclose

To submit a privacy request, call us at 800-959-0182.

We may need to verify your identity before completing a request. We may deny or limit a request when permitted or required by law.

Certain information may be retained when necessary for legal, security, accounting, transactional, fraud-prevention, or recordkeeping purposes.

9. Communication Preferences

You can unsubscribe from automated SMS messages by replying STOP.

You may request assistance by replying HELP.

You may ask us to stop automated or AI-assisted telephone calls during a call or by calling 800-959-0182.

We will process reasonable opt-out requests in accordance with applicable law.

Transactional emails or non-automated communications may still be sent when necessary to provide a requested service, complete an order, respond to an inquiry, address a customer service issue, or communicate important information about an existing transaction.

10. Third-Party Websites and Services

Our website may include links to third-party websites, payment processors, social media platforms, embedded content, shipping providers, or other external services.

We do not control the privacy, security, or content practices of third parties. Their handling of your information is governed by their own privacy policies, terms, and business practices.

We encourage you to review the privacy policies and terms of any third-party service before submitting personal information.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has submitted personal information may contact us at 800-959-0182.

12. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law.

These rights may include the ability to request access, correction, deletion, portability, or information about how personal information is collected, used, or disclosed.

We will evaluate and respond to verified privacy requests in accordance with the laws that apply to JGRobo Marketing, Inc. d/b/a Ginger’s Craft Corner.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

You may still manage cookies and tracking settings through your browser or device preferences.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, service providers, website features, communication practices, or legal obligations.

The revised Privacy Policy will be posted on this page with an updated effective date.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.

15. Contact Us

For privacy questions, communication opt-outs, or requests regarding your personal information, contact: